FAQ's
MATERIALS USED IN RESIN AND MIXED MEDIA ART
WHAT MATERIALS DO YOU USE IN YOUR RESIN AND MIXED MEDIA ART?
I primarily use high-quality resin along with various mixed media elements such as pigments, metal, glass and wood. The wood we use in our projects comes from local mills, ensuring that the sourcing process is ethical and environmentally responsible. Additionally, we incorporate exotic woods in our work, but rest assured that these woods have been carefully and mindfully grown, further contributing to our dedication to responsible practices.
PRODUCT SUITABILITY AND CUSTOMIZATION
IS YOUR RESIN FOOD SAFE?
Absolutely. Once my resin art pieces have undergone their meticulous curing process, they are completely safe for food contact surfaces.
ARE YOUR COASTERS HEAT RESISTANT?
Absolutely! Our resin coasters are designed with heat resistance in mind. You can enjoy your hot beverages without any concerns, knowing that our coasters will protect your surfaces while adding a touch of elegance to your coffee moments.
DO YOU DO CUSTOMIZATIONS?
Absolutely! We offer customization options to tailor the color palette, size and design of our pieces to your preferences.
PRODUCT AVAILABILITY
THE PRODUCT I WANT IS 'OUT OF STOCK' CAN YOU DUPLICATE IT?
Our pieces are one of a kind. The nature and beauty of this art does not allow the artist to reproduce the exact same product. Having said that, the artist will work with you and do her best to recreate it as close as possible, using the same colors, materials, embellishments and techniques to achieve its likeness.
ARE YOUR PRODUCTS AVAILABEL AT RETAIL LOCATIONS?
DO YOU OFFER WHOLESALE
Currently, we are focusing on our retail services and not offering wholesale options at this moment. However, we truly appreciate your consideration, and we'll keep your interest in mind as we continue to grow and expand our offerings.
CLEANING AND MAINTENANCE
HOW DO I CLEAN AND CARE FOR THE RESIN ART PRODUCTS?
Cleaning and maintaining resin art is easy. Simply wipe with a soft cloth and glass cleaner or mild soap and water. Avoid using abrasive cleaners or harsh chemicals. Keep away from direct sunlight. For more detailed instructions check out this link.
SHIPPING AND DELIVERY
HOW LONG IS THE PROCESSING AND SHIPPING TIMES FOR ORDERS?
The time it takes to process orders can vary due to several factors, such as order volume, item complexity, and customization. Usually, processing takes 1 to 3 business days, but during busy times, it may be slightly longer. Once your order is processed and shipped, you'll receive a confirmation email with tracking details to monitor its delivery status.
Shipping typically takes 5 to 8 days to reach its destination, but during holidays and peak seasons, it may take longer. If you have any questions about the processing time for your order, please don't hesitate to reach out to us for more details
DO YOU OFFER FREE SHIPPING?
WHAT ITEMS ARE NOT ELEGIBLE FOR FREE SHIPPING?
While most items on our website qualify for free shipping, please note that certain products such as large wall art, wall mirrors, or tables are excluded from this offer. These items will be clearly marked on the product page with the statement “This item is not eligible for free shipping.” In such cases, a shipping fee will be applied at checkout.
DO YOU SHIP INTERNATIONALLY?
No, we don't offer international shipping at this time.
CAN I TRACK MY ORDER DURING THE SHIPPING PROCESS?
Yes, we provide order tracking for all shipments, including those eligible for free shipping within the United States. You'll receive tracking information once your order is shipped.
DO YOU OFFER SAME DAY DELIVERY?
Yes, we conveniently provide a 24 hrs. (from time of purchase) free local delivery to Jackson and limited local neighboring zip codes only. If your zip code falls within the specified range, you'll have the option to choose free delivery during checkout, ensuring a convenient and speedy delivery right to your doorstep. For more information please refer to our shipping/delivery policy.
DO YOU OFFER PICK UP SERVICE?
Absolutely! We offer the option for customers to pick up their orders at events where we will be participating locally. Please check our event schedule or contact us for details on upcoming events and pickup arrangements. We look forward to meeting you there!
PAYMENT AND RETURNS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit/debit cards, ApplePay, ShopPay. Venmo accepted only during Craft Fairs.
DO YOU ACCEPT RETURNS OR EXCHANGES?
Take your time choosing the artwork that resonates with you. If you have any questions or need assistance, feel free to contact us. Please note, we don't accept returns or exchanges at this time.
DISPLAY AND INSTALLATION
CAN I SEE ADDITIONAL PHOTOS OR VIDEOS OF A SPECIFIC PIECE BEFORE PURCHASING?
Certainly! We can provide additional photos or videos of a particular piece to give you a better understanding of its colors, textures, and overall appearance. Just let us know which piece you're interested in through our contact us page.
WHAT IS THE PROCESS FOR INSTALLING LARGER PIECES?
Installing our larger pieces might necessitate the assistance of a professional for proper hanging. We provide hanging hardware to ensure the installation is done correctly.
NEWSLETTERS AND SOCIAL MEDIA
HOW CAN I SUBSCRIBE TO YOUR NEWSLETTER?
You can subscribe to our newsletter by providing your email address on our website or during checkout.
WHICH SOCIAL MEDIA PLATFORMS CAN I FIND YOU ON?
You can find us on Instagram, Facebook, Threads, YouTube and Pinterest. Follow us to stay updated on my latest cretions, process, quick tutorials andto learn news about my brand.
DO YOU OFFER WORKSHOPS OR TUTORIALS?
No, we don't offer workshops but I post my process videos, tips and the latest news about my projects and brand on my social media. Make sure to follow to learn and keep updated.
DISCOUNTS AND LOYALTY
DO YOU OFFER DISCOUNTS?
At my art business, we rarely offer discounts, focusing instead on providing the utmost value and quality in every creation; however, when we do, it is exclusively reserved for our cherished repeat customers as a token of appreciation for their continued support.
GIFT CARDS
DO YOU OFFER GIFT CARDS?
We exclusively offer convenient e-gift cards, foregoing traditional physical gift cards for a more environmentally friendly approach. You can choose from various denominations.
HOW CAN I PURCHASE AN E-GIFT CARD?
Buying an e-gift card is easy! Visit our website's gift card section, select the desired amount, and follow the checkout process.
DO E-GIFT CARDS HAVE AN EXPIRATION DATE?
We are pleased to inform you that our gift cards come without any expiration dates, ensuring you can use them at your convenience.
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If you have any other questions please don't hesitate to contact us. I'll gladly answer any questions you might have.