FAQ's
MATERIALS USED IN RESIN AND MIXED MEDIA ART
WHAT MATERIALS DO YOU USE IN YOUR RESIN AND MIXED MEDIA ART?
I primarily use high-quality resin along with various mixed media elements such as pigments, metal, glass and wood. The wood we use in our projects comes from local mills, ensuring that the sourcing process is ethical and environmentally responsible. Additionally, we incorporate exotic woods in our work, but rest assured that these woods have been carefully and mindfully grown, further contributing to our dedication to responsible practices.
PRODUCT SUITABILITY AND CUSTOMIZATION
IS YOUR RESIN FOOD SAFE?
Food-contact suitability depends on the specific product and resin finish. Please do not assume every resin-coated item is suitable for direct food contact. Follow the intended-use information on the product listing and contact us before using an item for direct food contact if you are unsure.
ARE YOUR COASTERS HEAT RESISTANT?
Our coasters are intended for cups and glasses, including typical hot or cold beverages. They are not trivets; do not place hot cookware, pots, pans, or other high-heat items on them. Use care and follow any care instructions supplied with the specific piece.
DO YOU DO CUSTOMIZATIONS?
Absolutely! We offer customization options to tailor the color palette, size and design of our pieces to your preferences.
PRODUCT AVAILABILITY
THE PRODUCT I WANT IS 'OUT OF STOCK' CAN YOU DUPLICATE IT?
Our pieces are one of a kind. The nature and beauty of this art do not allow the artist to reproduce the exact same product. Having said that, the artist will work with you and do her best to recreate it as close as possible, using the same colors, materials, embellishments and techniques to achieve its likeness.
ARE YOUR PRODUCTS AVAILABEL AT RETAIL LOCATIONS?
DO YOU OFFER WHOLESALE
Currently, we are focusing on our retail services and not offering wholesale options at this moment. However, we truly appreciate your consideration, and we'll keep your interest in mind as we continue to grow and expand our offerings.
CLEANING AND MAINTENANCE
HOW DO I CLEAN AND CARE FOR THE RESIN ART PRODUCTS?
Cleaning and maintaining resin art is easy. Simply wipe with a soft cloth and glass cleaner or mild soap and water. Avoid using abrasive cleaners or harsh chemicals. Keep away from direct sunlight. For more detailed instructions check out this link.
SHIPPING AND DELIVERY
WHERE DO YOU SHIP?
We ship within the United States to destinations available through our checkout, including Alaska, Hawaii, eligible U.S. territories, and eligible military mailing addresses. Shipping availability and delivery times may vary by destination. We do not currently offer international shipping outside the United States.
DO YOU OFFER FREE SHIPPING?
Yes! We offer free shipping on eligible orders to destinations available through our checkout. Certain large or fragile items, including some wall mirrors, large wall art, and tables, are excluded from free shipping because of their size, weight, or special handling requirements. When applicable, the product page will state: “This item is not eligible for free shipping.” Any applicable shipping charge will be shown at checkout before you complete your order. Please see our Shipping Policy for details.
WHAT ITEMS ARE NOT ELIGIBLE FOR FREE SHIPPING?
Certain large or fragile items, including some tables, mirrors, and large wall art, are not eligible for our standard free-shipping offer. These items will be identified on the product page, and any applicable shipping charge will be shown at checkout.
HOW LONG DOES PROCESSING AND SHIPPING TAKE?
Most orders are processed and shipped within 1–3 business days. Large or fragile items may take longer because of special packaging requirements, and processing may take longer during holidays or busy periods. Most standard orders arrive within approximately 5–8 business days after shipment. Delivery times are estimates and may vary by destination, carrier, shipping service, holidays, and circumstances beyond our control. Deliveries to some destinations may take longer.
WHICH SHIPPING CARRIERS DO YOU USE?
We primarily use USPS (United States Postal Service) and UPS (United Parcel Service). Available services depend on the destination and the size and weight of your package. Expedited services, such as UPS 2nd Day Air or Next Day Air, may be available at an additional cost.
CAN I TRACK MY ORDER?
Yes! Once your order ships, we will email you tracking information so you can monitor your package's progress.
DO YOU OFFER PICKUP?
We may offer pickup at events where we are participating locally. Please check our event schedule or contact us for details about upcoming events and pickup arrangements.
PAYMENT AND RETURNS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit/debit cards, ApplePay, ShopPay. Venmo accepted only during Craft Fairs.
DO YOU ACCEPT RETURNS OR EXCHANGES?
We do not accept returns for a change of mind or personal preference, except where required by law. If you receive an incorrect item, contact us and we will arrange an exchange for the correct item and cover the shipping costs associated with correcting our error. If your order arrives damaged, contact us promptly, ideally within 48 hours, with your order number and photos of the item, packaging, and shipping label. Please keep the packaging while we review the issue. We will work with you on an appropriate resolution, which may include repair, replacement, or refund where appropriate or required by law. Please see our Refund Policy for details.
DISPLAY AND INSTALLATION
CAN I SEE ADDITIONAL PHOTOS OR VIDEOS OF A SPECIFIC PIECE BEFORE PURCHASING?
Certainly! We can provide additional photos or videos of a particular piece to give you a better understanding of its colors, textures, and overall appearance. Just let us know which piece you're interested in through our contact us page.
WHAT IS THE PROCESS FOR INSTALLING LARGER PIECES?
Installing our larger pieces might necessitate the assistance of a professional for proper hanging. We provide hanging hardware to ensure the installation is done correctly.
NEWSLETTERS AND SOCIAL MEDIA
HOW CAN I SUBSCRIBE TO YOUR NEWSLETTER?
You can subscribe to our newsletter by providing your email address on our website or during checkout.
WHICH SOCIAL MEDIA PLATFORMS CAN I FIND YOU ON?
You can find us on Instagram, Facebook, Threads, YouTube and Pinterest. Follow us to stay updated on my latest creations, process, quick tutorials and to learn news about my brand.
DO YOU OFFER WORKSHOPS OR TUTORIALS?
No, we don't offer workshops, but I post my process videos, tips and the latest news about my projects and brand on my social media. Make sure to follow to learn and keep updated.
DISCOUNTS AND LOYALTY
DO YOU OFFER DISCOUNTS?
At my art business, we rarely offer discounts, focusing instead on providing the utmost value and quality in every creation; however, when we do, it is exclusively reserved for our cherished repeat customers as a token of appreciation for their continued support.
GIFT CARDS
DO YOU OFFER GIFT CARDS?
We exclusively offer convenient e-gift cards, foregoing traditional physical gift cards for a more environmentally friendly approach. You can choose from various denominations.
HOW CAN I PURCHASE AN E-GIFT CARD?
Buying an e-gift card is easy! Visit our website's gift card section, select the desired amount, and follow the checkout process.
DO E-GIFT CARDS HAVE AN EXPIRATION DATE?
We are pleased to inform you that our gift cards come without any expiration dates, ensuring you can use them at your convenience.
If you have any other questions, please don't hesitate to contact us. I'll gladly answer any questions you might have.