Refund policy

At Mamota Creative, each piece is handmade with care. Because many of our creations are unique or made in small batches, we encourage you to review product descriptions, photos, dimensions, materials, and care instructions before placing your order.

CHANGE-OF-MIND RETURNS

We do not accept returns or issue refunds for a change of mind or personal preference, except where required by applicable law.

Please review the product listing carefully before purchasing. If you have questions about an item's size, colors, materials, finish, or intended use, please contact us before placing your order.

Because our products are handmade, slight variations in color, pattern, texture, and finish may occur. Screen settings and lighting may also affect how colors appear.

INCORRECT ITEMS

If you receive an item different from the one you ordered, please contact us as soon as possible at info@mamotacreative.com.

Please include your order number, a description of the issue, and photos of the item received when possible.

If we sent the wrong item, Mamota Creative will arrange an exchange for the correct item and cover the shipping costs associated with correcting our fulfillment error.

ITEMS DAMAGED DURING SHIPPING

We carefully package our creations to help protect them during transit. However, damage can occasionally occur during shipping.

If your order arrives damaged, please contact us promptly, ideally within 48 hours of delivery, at info@mamotacreative.com.

Please provide:

  • Your order number.

  • Clear photos of the damaged item.

  • Photos of the packaging and shipping label.

  • A brief description of the damage.

Please keep the item and its original packaging until we respond, as these may be needed to review the issue or support a shipping-carrier claim.

We will review the information and work with you toward an appropriate resolution. Depending on the circumstances, this may include a repair, replacement, or refund where appropriate or required by law.

Please contact us before discarding or returning a damaged item so we can explain the next steps.

REFUNDS

If a refund is approved, we will explain the applicable refund arrangements. Where a refund is due, it will generally be issued to the original payment method unless otherwise agreed or required by law.

The time it takes for a refund to appear in your account may depend on your payment provider or financial institution.

Nothing in this policy excludes, restricts, or limits any consumer rights or remedies that cannot legally be excluded under applicable law.

ORDER CONCERNS

If you have a concern about an order that is not covered above, please contact us with your order number and details of the issue. We will review your concern and respond as appropriate.

CONTACT US

For questions about this policy, an incorrect item, or an item damaged during shipping, please contact Mamota Creative.

Email: info@mamotacreative.com

Phone: 732-637-9008

You may also visit our Contact Us page:
https://mamotacreative.com/pages/contact-us